Our Commitment
r4444 treats responsible gaming as a core part of how we operate, not an afterthought. Gambling is entertainment. When it stops being enjoyable, it becomes a problem — and r4444 is here to help you recognise that line and act on it.
We give every registered player access to free, easy-to-use tools that control how much time and money they spend. Our support team is available 24/7 by live chat and email, and we work with independent organisations that specialise in gambling harm.
Age Policy – 18+ Only
r4444 does not allow anyone under 18 to register, deposit, or play. This is a firm rule, not a guideline.
During registration r4444 collects date-of-birth information. Before a player's first withdrawal, we require a valid ID document — National ID Card (NID), Passport, or Driving Licence — which confirms age at the same time as identity.
If we have any reason to suspect a player is under 18, we will suspend the account immediately and conduct a manual review. Any winnings accumulated during that period will be withheld until the review is complete.
If you share a device with young people, please keep your r4444 account password private and log out after every session.
Signs of Problem Gambling
Problem gambling does not always look obvious. Ask yourself these questions honestly:
- Are you spending more than you planned to, regularly?
- Do you chase losses — depositing again after a losing session to "win it back"?
- Is gambling affecting your sleep, work, or relationships?
- Have you borrowed money to fund your play?
- Do you feel anxious or irritable when you are not playing?
- Have friends or family raised concerns about your gambling?
If you answered yes to two or more of these, it is worth talking to someone. The tools below can also help you slow down while you work things out.
Player Protection Tools
r4444 provides the following tools free of charge, directly inside your account settings. You do not need to contact support to activate most of them.
Set a daily, weekly, or monthly cap on how much you can deposit into your r4444 account.
Get a pop-up reminder after a set number of hours in one gaming session.
Temporarily suspend your account for 24 hours, 7 days, or 30 days. Deposits are blocked during this period.
Displays how long you have been playing and your net result at intervals you choose (every 30, 60, or 90 minutes).
Set a maximum amount you are willing to lose in a given period. Once reached, further betting is paused until the period resets.
Block your account entirely for a minimum of 6 months, with the option to extend up to 5 years.
Increasing a deposit limit or removing a cool-off takes 48 hours to take effect — this cooling-off window is intentional and cannot be shortened.
Deposit & Session Limits
The minimum deposit at r4444 is ৳200. There is no enforced maximum deposit, but you can set your own personal cap through Account Settings → Responsible Gaming → Deposit Limits.
To change your limit:
- Log in to your r4444 account.
- Go to Account Settings and choose Responsible Gaming.
- Select Deposit Limit and pick a daily, weekly, or monthly period.
- Enter the amount in ৳ and confirm. The limit is active immediately.
- To decrease a limit, the change is instant. To increase, wait 48 hours.
Session time limits work the same way — you choose a maximum number of hours per day, and the system logs you out automatically when you hit it.
Self-Exclusion
Self-exclusion is the strongest tool r4444 offers. When you self-exclude:
- Your account is locked immediately — no deposits, no bets, no login.
- All promotional communications from r4444 stop.
- The minimum exclusion period is 6 months. You can choose 6 months, 1 year, 3 years, or 5 years.
- At the end of your chosen period, you must actively contact us to reopen the account. It does not reopen automatically.
- Any balance in your account at the time of exclusion is held securely and returned to you when the exclusion ends.
To apply self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request". We will process it within 2 hours.
Closing Your Account
If you simply want to stop playing at r4444 without using the self-exclusion route, you can request a permanent account closure. Email [email protected] from the address registered to your account. State clearly that you want the account closed and whether you want your remaining balance withdrawn first (minimum withdrawal is ৳1,000).
Account closure requests are processed within 24 hours. We will confirm by email once complete. Note that a closed account is different from self-exclusion — if gambling harm is your reason, self-exclusion provides stronger protections.
Getting Help & Support Contacts
r4444 encourages any player who is struggling to seek help early. Talking to someone is always a good first step. Below are resources that can help, available in Bangladesh and online:
- National Mental Health Helpline (Bangladesh): 16789 — available 24 hours, free call.
- Gamblers Anonymous: www.gamblersanonymous.org — peer support, online meetings available.
- GamCare: www.gamcare.org.uk — free online chat, guides and self-help tools in English.
- BeGambleAware: www.begambleaware.org — confidential support and advice.
You do not need to be in crisis to use these services. If something feels off, reach out.
Contact r4444 Support
For anything related to responsible gaming — activating tools, self-exclusion, account questions — our support team responds around the clock:
When you contact us about a responsible gaming matter, your request is treated as priority. You will never be pressured to continue playing or given a bonus to discourage you from limiting your account.
This policy was last reviewed in November 2026. r4444 reserves the right to update these procedures. Any changes that affect player protections will be communicated by email to all registered accounts.